Refunds & Returns

Damaged, Faulty or Incorrect Products

Please contact us as soon as possible if your order arrives damaged, faulty or different from the product you ordered.

Include your order number, details of the problem and photographs where possible. We will review the issue and explain the available next steps, which may include a replacement, repair or refund

How to Request a Return

To request a return, contact us at sales@ovlanta.com and provide:

• Your name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged or faulty

We will review your request and provide the correct return address and instructions.

Return Delivery Costs

Customers are normally responsible for the cost of returning unwanted products.

Where a product is confirmed as faulty, damaged or incorrectly supplied, Ovlanta will explain how the return should be arranged and whether reasonable return delivery costs will be covered.

Refunds

Once the returned product has been received, it will be inspected.

Approved refunds will normally be issued using the original payment method.

Your bank or payment provider may take additional time to show the refund in your account.

Products That May Not Be Returnable

Some products may not be eligible for return, including:

• Products ordered or manufactured specifically for you
• Customised or modified products
• Software or licence products that have been activated
• Products damaged through incorrect use or installation
• Products returned without all packaging and accessories

We will tell you before accepting your order if special return conditions apply.